Find answers and get the help you need.
How long do I have to send in my item?
You have a total of 45 days. Your offer will not change with-in the 45 days. If you send your item in after the 45 days your offer will change to the current AppleShark.com offer for that product.
My shipping label will not print?
Customer Support Agents are available from 10:00 AM to 3:00 PM monday through friday central time to help with your problems. Please contact us at 1-800-708-9590 or chat@AppleShark.com
What happens if USPS losses, damages, or steals my item?
Simple, You are covered no matter what happens during transit. For packages that are valued under $500 are insured by AppleShark. You will not have to file a claim. AppleShark will process your payment as normal and you will not have to wait. For packages valued over $500 you are insured by the United States Postal service. You will have to contact us by phone so we can get more details about the package. We will file a claim that can take as long as 14 days. (Note: This is very uncommon)
Don't have a printer?
Call or email us. We can arrange for USPS to delivery you a pre-label right to your door step.
Can I mail the item my self?
Please do not manually mail your package to us. Our labels are fully insured, trackable, and are the safest/fastest way to send us your Apple products. We can mail you a label at no extra cost if needed.
Where can I drop my package off for mailing?
AppleShark is partnered up with the United States Postal Service (USPS). The most trusted and biggest Shipping company in the United States. Here are the following options:
1. Simply put your package in your mailbox and put the red flag up. Your local post man/woman will pick up the package when he/she drops your mail off.
Drop your package off at your local USPS office, UPS store, or Approved Postal providers such as selected banks, grocery stores, and gas stations.
2. To find a USPS office or Approved Postal Providers near you please visit the link below
3. Schedule a Pick up. USPS will pick your item up free of charge from your home, apartment, or business. Visit the link below to do so.
Why Choose Appleshark instead of other ReCommerce sites?
AppleShark.com focuses on Apple Products ONLY. We are the subject matter experts in the Apple Resell market. AppleShark.com nationwide buying power, refurbish technicians and our Market research team has unprecedented knowledge and experience that provides you up to 75% more for your Apple Products than other sites.
How do I know I can trust your company?
There are a lot of companies online, not all of them are reputable. We have been providing local customers with this service for years now. See what people are saying about Appleshark.com by visiting the link below
When will I receive my Payment?
AppleShark.com automated payment system will process your check or credit your PayPal account with in 24 hours of receiving your item.
Express check payment will only take 1-2 days (Business Days)
Regular check payment 2-10 (Business days)
What make/models of products to we accept?
We accept anything that was made by Apple. Click here to view our product list. If you cant find your device on our site that usually means the device is to old for Apple Shark to buy. If you think your device is worth something please email us at chat@AppleShark.com, We will do our best in providing you a fair quote. You may also email us to find a local dealer that will responsibly recycle your device for free.
What happens to my Apple Product after i receive my Payment?
AppleShark.com technical team analyzes your product and determines the best possible option. JS Enterprises Inc. sells specific Apple Parts, refurbishes Apple products and has a nationwide wholesale, Parts, Charity, Consumer re-sell network, or it can simply be recycled.
Can I submit multiple devices?
Yes, AppleShark.com allows you to sell us an unlimited amount of items through our system. Your order will be process more quickly if you send all your items together in one single box.
If you are a company wanting us to buy your old inventory or products please contact us by phone or email and we will arrange a pick up so you don't have any work to do !
You may also visit our NEW bulk calculator located below.
What all do I need to include with my iPhone ?
We just need your iPhone. You may include your box for extra padding durring shipment. You may also keep the data cable and wall charger for your next iPhone or give it to a friend.
How do I remove my iCloud account from my Apple device completely.
Please follow the link below: http://appleshark.com/techcenter/how-to-remove-find-my-iphone-or-icloud-lock-on-your-device-before-selling-to-appleshark-com/